Aviation

Why Aussies are crazy for Air NZ

Forget Qantas, this airline is killing it – well, according to Aussie travellers, anyway.

The kicker? The airline isn’t even Australian!

Enter Air New Zealand, the most satisfying international airline according to Aussies who participated in new Roy Morgan Research.

Basically, when it comes to international air travel, Aussies can’t get no satisfaction like the satisfaction they receive from Air New Zealand, with the Roy Morgan Research statistics revealing the kiwi carrier to be Australia’s most satisfying international airline.

Air New Zealand’s “exceptional” customer satisfaction rating of 88.8 per cent saw the airline finish first in Roy Morgan’s International Airline Customer Satisfaction Top Five edging out a bunch of international and Australian airlines.

Air New Zealand Regional General Manager Australia Kathryn Robertson said the airline is fast becoming a fan favourite in Australia.

“Earlier this year Air New Zealand was also named most reputable company in Australia in the annual Australian Corporate Reputation Index and we’re chuffed with this most recent accolade.

“We’ve made significant investments in the customer space – including our modern fleet of Boeing 777 and 787-9 Dreamliner aircraft, our new lounges in a number of Australian and New Zealand ports, and technology to further streamline the airport experience.

“This outstanding customer feedback is testament to this, and to the hard work of nearly 12,000 Air New Zealanders who are focussed on delivering the best possible customer experience,” she said.

The airline was also recently named 2018 Airline of the Year by AirlineRatings.com and Top Airline in the World by prestigious US magazine Condé Nast Traveler.

Gold stars for Air New Zealand! Other airlines, get your sh*t together.

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