Virgin announces unlimited booking changes with no fees

Virgin Australia will be the first Australian airline to offer booking flexibility until 31 January 2021 under a new customer policy announced today.

As part of Virgin’s new ‘Passenger Promise’, Australian travellers will be able to make unlimited booking changes without incurring any change fees for reservations with travel between now and 31 January 2021.

A spokesperson for the airlines said that today’s announcement is about giving guests more confidence and flexibility when booking their travel.

“Virgin Australia is an airline that offers great value fares and award-winning service and today’s announcement is a testament to that commitment,” the spokesperson said.

“Whilst there is still uncertainty around border restrictions, we know that Australians want to start booking their travel and our Passenger Promise will give travellers the peace of mind they need to make a booking now.

“We’re hopeful that borders will reopen by Christmas and this new initiative to help get travellers on their next flight is the right step forward to rebooting the Australian tourism industry.”

Along with generous booking flexibility, Virgin’s Passenger Promise aims to ensure passengers feel comfortable when booking and flying through a number of measures, which you can check out here.

The positive news comes as Tigerair Australia notified customers late yesterday via email and on its website that the brand has been discontinued as part of Virgin’s post-administration rebirth.

Tigerair customers will be provided a travel credit at equivalent value for use on Virgin-operated services.

Virgin Australia Group CEO and managing director Paul Scurrah will be speaking at the travel industry’s most thought-provoking conference, Travel DAZE 2020. To find out more or to register, click here.

Featured image source: iStock/Andrew Hanlon