LivePerson

Call centres could be the next casualty of COVID-19, suggests new report

For those readers who work in a call centre, we recommend taking…

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52% of customers would bail on travel brands over poor service

Travel brands and agents are at risk of losing customers over poor…

Hannah Edensor Hannah Edensor

75% Aussies prefer to interact with bots over humans

Aussies are warming up to the idea of bots replacing humans for…

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The new & improved ‘travel agent’

Are you still relying on brochures and snail mail to speak to…

amybryant amybryant