Technology

NZ International Convention Centre partners with software giant

New Zealand International Convention Centre (NZICC) has selected Ungerboeck Software as the new venue’s event management solution.

Having reached several critical milestones, construction of the impressive 32,500m2 facility is on track to deliver New Zealand its largest and most versatile conference, exhibition and entertainment space; a true meeting place for the world.

Designed collaboratively alongside event industry experts, the NZICC is a vertically stacked, flexible and modern building, creating a hub of innovation and positive exchange integrated into the fabric of the vibrant Auckland city.

Uniquely positioned to make each event a memorable experience, the NZICC will offer configurable spaces presenting opportunities for a wide range of events with intimate meeting spaces on all levels, pre-function capacity for 2,700 people, convention capacity for 3,150 and one-off events for 4,000.

Due for completion in 2019, the venue’s exceptional sales and business development team has already secured a number of notable bookings including:

  • Tripartite Colorectal Meeting (February 2020, 1200 delegates)
  • International Association for Prevention of Blindness (March 2020, 2000 delegates)
  • Asia Pacific Academy of Ophthalmology (March 2020, 3500 delegates)
  • World Veterinary Congress (April 2020, 1200 delegates)
  • World Organization of Family Doctors (WONCA) Asia Pacific Region (July 2020, 2,000 delegates)
  • World Congress of the International Union of Food Science and Technology (August 2020, 2000 delegates)

Callum Mallett, General Manager of Operations at NZICC, explains of the new partnership: “We properly evaluated three solutions in our search for a venue management solution.

Two of the booking and CRM systems answered many of the questions we had, but only Ungerboeck covered the remit of almost everything on our wish list, and had the real pedigree in the international convention market.

“We sought feedback from our industry peers, both regionally and internationally, and that gave us the confidence to go with the market leader,” Mallett adds.

Prue Rogers, NZICC’S Director of Sales, comments: “I was really pleased with Ungerboeck’s flexibility to support a phased approach with our implementation; functionality will be added as our needs change in the lead up to 2019.

“Phase one of the implementation is based around business development activities. We are using the platform’s CRM to manage sales across the organisation; recording and updating client details, creating proposals and taking bookings.

“Phase two will move into the operational side to execute event planning and preparation.

“This structured approach allows us to strategically plan the implementation so that we have the right people onboard for each stage,” Rogers says.

Fred Lazzerini, Managing Director of Ungerboeck Asia-Pacific, says the company is pleased to be supporting the cutting-edge facility.

“This partnership is a real illustration of the adaptability of the software; client facilities can start out with functionality that suits their existing booking and event management needs, and the software will grow with them as their needs evolve over time.”

The growing team at NZICC have also been impressed by the approach of the project management team at Ungerboeck, Asia-Pacific.

Mallett was complimentary about his experience to-date, saying: “Often when you go into a process like this, you are always a little bit wary of how the relationship will progress once you’ve signed up and you start to get into the operational elements of implementing the system.

“We’ve been delighted with the approachability and professionalism of our Ungerboeck implementation team and the manner in which they have collaborated with the business and have made it a really enjoyable process.”

Rogers echoed this sentiment.

“The Ungerboeck team are really proactive in helping us to find solutions to deliver on our goals through the software. They have a genuine interest in how we’re currently doing things and how we would like to be doing things and truly care about the success of what we’re doing.”

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