Unmanaged travel on the nose, CWT reveals

Unmanaged travel on the nose, CWT reveals
By admin


Travel management company Carlson Wagonlit have revealed in a recent survey that travel planners are largely against the policy of unmanaged travel, an approach that allows corporate travellers to book through any channel in a bid to increase traveller satisfaction.

The findings of the survey showed that a mere 9% were in favour of unmanaged travel, while 62% of respondents were against the idea. Some 87% of respondents claimed that their company had not tried unmanaged travel and had no intention of trying it.

Additional findings, via three independent reports, showed that fares booked through travel management company channels eased cost leakage and would save between 9% and 24% on fares listed on the open market.

"We do expect to see consumer trends continuing to influence corporate traveller behavior and expectations, with a clear emphasis on increasing traveller choice," CWT executive vice president, enterprise, strategy and marketing, David Moran said.

"However, recent feedback from our customers has shown that while this migration towards increased choice is steadily taking place, todays solutions are not yet robust enough to allow them to relax their booking channel policy," he added.

Email the Travel Weekly team at traveldesk@travelweekly.com.au

Latest News

  • Conferences

Cvent Accelerate Sydney finds event growth will come from pre-, during and post-event data

Cvent, an industry-leading meetings, events and hospitality technology provider, has concluded its third edition of Cvent Accelerate in Sydney, where technology’s role in catapulting growth was front and centre. The 341 attendees were challenged to think how they are currently using data and additional ways to unlock its potential, particularly across marketing, in scaling event […]

  • Food & Beverage

Four Seasons Hotel Sydney popular Aperitivo returns to Grain Bar

Four Seasons Hotel Sydney is relaunching its popular Aperitivo, now located in the George St venue’s award-winning Grain Bar. Originally launched into Mode Kitchen & Bar in 2023, Aperitivo is inspired by the classic Italian evening ritual where guests enjoy a cocktail, paired with traditional Italian antipasti bites. It became a much-loved offering for Sydneysiders […]

  • Hotels

nb_ OUTRIGGER Kona Resort and Spa completes US$60 million renovation

Hawai’i’s OUTRIGGER Kona Resort & Spa has completed its US$60 million (AU$90 million) renovation as is once again ready to welcome guests to Keauhou, a name that signifies “New Era”. The revitalised 511 guest rooms/suites and meeting spaces blend the property’s heritage and reverence for voyaging with modern aesthetics. The concept of “koi au” inspired […]

  • Events

Merlin Venues Sydney partners with bespoke catering

Merlin Venues Sydney, the events arm of Merlin Entertainments, has announced a new partnership with Sydney-based culinary experts, Bespoke Catering ahead of its event season. Merlin Venues Sydney hosts a range of unique public and private events across their four leading attractions in the city. These include the iconic SEA LIFE Sydney Aquarium, WILD LIFE […]

  • Business
  • Events
  • Exhibitions

Sprintr launches world’s first 100% recyclable kiosk for delegate registration

Sprintr has launched its sustainable, lightweight, modular EcoKiosk for delegate registrations, to support the events industry in reducing its carbon footprint. Made from Re-Board® Technology, a durable, versatile, lightweight, printable and 100 percent recyclable product, this impressive design gives the business events industry the option to reduce their environmental impact and deliver on sustainability KPIs. […]