Hilton sets new standards for event cleanliness and customer service

To address safe group travel practices and evolve today’s event experience, Hilton has unveiled a global cleanliness and customer service program specific to meetings and events.

Hilton EventReady with CleanStay is the next phase of the company’s recently launched Hilton CleanStay initiative, and was shaped by extensive research and feedback.

Each meeting and event experience will be backed by Hilton hospitality provided by dedicated team members who aim to over-deliver on client expectations, according to the hotel giant.

Alexandra Jaritz, senior vice president of brand management across the Asia Pacific at Hilton, said: “Meeting and events are a big part of the day-to-day operations in our hotels across Asia Pacific, and we know event planners are even more mindful now about the minute aspects that impact the health and safety of the attendees.

“It is absolutely imperative that we are ready to meet the needs of our partners and clients when they choose to hold their events at our hotels, and Hilton EventReady with CleanStay is our commitment to them that they are in safe hands with us, regardless of the size or scale of their meetings.”

The key tenants of the Hilton EventReady with CleanStay program are as follows:

Cleanliness protocols

The program expands on the elevated sanitation standards of the recently-announced Hilton CleanStay program, addressing every touchpoint of the meeting experience.

This includes room seals for guest and meeting rooms, sanitising stations in public areas and meeting spaces, and an EventReady Room Checklist.

Book-to-billing flexibility

Hilton teams will work hand-in-hand with customers to align on shared objectives, providing flexible pricing, space options and contract terms as well as responsive offers to meet the needs of customers, like simplified agreements for small meetings.

The hotel group has also created the Hilton EventReady Playbook, which delivers expert guidance and curated resources for solutions, such as hybrid meetings that seamlessly combine onsite attendees with those in remote locations, room sets and creative networking.

Safe and socially responsible solutions

To responsibly host meetings and events, Hilton team members will partner with clients to achieve the meeting’s objectives while addressing both health and environmental concerns.

This includes presenting creative physical distancing meeting sets and meal service, developing inspiring food and beverage menus, and sharing environmental impact solutions measured by LightStay, Hilton’s corporate responsibility measurement platform.